FREQUENTLY ASKED QUESTIONS

Q. Are your designer handbags authentic?

A. Our bags at ritzsbags.com are 99% authentic designer bags; they are definitely NOT the kind of knockoffs you see on the street.  Our bags are basically the same as the original bags, same genuine leather and brass hardware, same logos and markings, serial numbers, dust bags etc..  Except they are made by our manufacturers in Asia, not the original brand manufacturers; therefore, we can not legally represent them as 100% authentic.  However, this allows us to offer you these beautiful designer bags at a fraction of the retail price.

Q. Are all of your bags available for purchase?

A.  Yes. Any designer purses that are on back order will be designated as such during the checkout process.

Q. When will I receive my designer purse?

A. All ritzsbags.com orders will be shipped within one and three business days. Estimated shipping time is 5-7 days.  You will receive an online tracking shipping number so your new bags will not get lost.

Q. What payment type can I use?

A. We accept Visa, MasterCard, and Western Union Money Transfer.

Q. If I don't like my bag, can I get a refund or exchange? 

A. Absolutely. Please see our friendly return policy.

Q. Do you accept international orders?

A. Yes we do. And we are currently shipping to you anywhere in the world for FREE.

Q. How are you able to sell these designer purses at such low prices?

 A. Designer retail stores have markups at the storefront and with all the middlemen along the distribution chain. We bypass these steps by selling directly at wholesale prices.

Q. Is my personal information secure?

A. All personal information is made secure using Secure Sockets Layer (SSL) technology. And we do not see or store your credit card information. So you can purchase a designer purse with the security of knowing that your information is safe.