RETURN & EXCHANGE POLICY

At ritzsbags.com, we carry only the highest quality merchandise and our manufacturers are specially trained by Italian craftsmen to ensure that are bags are made to the exact specifications of the authentic bags.  Our bags are constantly checked and double check to meet the highest quality control standars.  We believe in creating life-long relationships with our customers.  Therefore we are committed to making sure that our customers are extremely happy with their order.  Knowing that each of our clients have separate needs we work with you until you are 100% satisfied with your order and stand ready to correct any problem that may arise.

• Returned bag(s) must be posted back to us in new and unused condition within 7 days after your order was delivered to you.
• Return shipping fees will be paid by the client.  In such cases, we will lose the initial cost of shipping, and so unfortunately, we cannot offer to pay the return fees.
  
• No shipping fees will be deducted from your refund or exchange.
• No restocking fee will be deducted from your refund or exchange.
• A valid return tracking number must be provided. 
  

Returns and Exchanges for Quality Issues:
Very rarely (as we have the highest quality control standard), for any return request motivated by a quality issue, you would be instructed to send pictures of the spotted defects to our customer service agent so that we can forward the photos to our quality control department.  Once we identify a possible defect we will provide the client with a Return Merchandise Authorization (RMA) and a return shipping address so the item may be quickly returned.  We do not accept returns of items that are not listed on the RMA.  Return shipping fees would be paid by the client, although we will offer client a free designer wallet of their choice (up to a $150 value) to compensate for any return shipping fees. Items returned for defective reasons will be exchanged against the very same models.

How to complete your return/exchange:

   1. Simply email returns@ritzsbags.com immediately after receiving you order.
   2. Your Email should include the following information:

• Your full name
• Your Order ID number (starts with 100xxxx).
  
• The date the order was received.
  
• The list of item(s) to be returned (name and SKU number).
  
• The reason you would like to return your ritzsbags.com designer luxury handbag.
  
• If you would like a refund or exchange.  Please note: If you have purchased multiple items, you have received a 25% discount on the 2nd, 3rd and 4th items in your order.  If you have purchased 5 items or more, you have received a 25% discount on your entire order.  Therefore, depending on the number of items you ordered and the item(s) you have returned,  if you choose a refund you might be forfeiting a portion of your multiple purchase discount.  If you choose an exchange rather than a refund, you may select any item of equal value or up to $50 more than the item you have returned at no additional charge.
  

   3. Upon receiving your return request, our Customer Service Department will provide you with an RMA (Return Merchandise Authorization) via email.
   4. Upon receiving the RMA, please ship back the items listed on the RMA to the return address provided to you by our Customer Service Representative.  We only accept returns of items that are listed in the RMA.
   5. Please email us with the return tracking number for your returned package.
   6. As soon as we receive your returned package, we will provide you with an RMA Receiver email notification.  You can simply reply to the RMA Receiver email and indicate whether you would like a refund or an exchange.  If you prefer an exchange, our Shipping Department will process your replacement quickly and you will receive a new tracking number to monitor the shipment of your new luxury designer handbag.  If you prefer a refund, your refund will be processed within 2 business days, and the credit should appear on your credit card statement in 5-7 business days.

Please Note: Customers will receive less than a full credit on any merchandise returned to ritzsbags.com as "refused" or "undeliverable" (excluding freight carrier damaged goods) due to the actual shipping costs incurred by ritzsbags.com. You will not be refunded the "to you" & "back to ritzsbags.com" actual shipping charges.

ritzsbags.com strives to provide excellent customer service to every customer for every order.  We are confident you will be highly satisfied with the quality of our products and the service we provide.

The ritzsbags.com Team